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<p><b>Return &amp; Refund Policy</b></p>
<p>&nbsp;</p>
<p>Our Return and Refund Policy was last updated on 10th of May 2024.</p>
<p>Thank you for shopping at Matu Amani Tanzania Ltd. If, for any reason, you are not completely satisfied with a purchase we invite you to read our policy on refunds and returns.<span class="Apple-converted-space"> </span></p>
<p>The following terms are applicable for any products that you purchased with Us.</p>
<p>&nbsp;</p>
<p><b>Interpretation and Definitions</b></p>
<p><b></b></p>
<p><b>Interpretation:</b></p>
<p>The words of which the initial letter is capitalized have meanings defined under the following conditions.</p>
<p>The following definitions shall have the same meaning regardless of whether they appear in singular or in Plural.</p>
<p><b>Definitions:</b></p>
<p>For the purposes of this Return and Refund Policy:</p>
<p>● “Company” referred to MATU AMANI TANZANIA LIMITED incorporated in United Republic of Tanzania.</p>
<p>● “Goods” refers to the items offered for sale on the Service.</p>
<p>● “Orders” means a request by You to purchase Goods from Us.</p>
<p>● “Service” refers to the Website.</p>
<ul>
<li><span class="Apple-tab-span"> </span>●“Website” refers to<span class="Apple-converted-space">  </span><a href="http://www.matu-amani.co.tz"><span>www.matu-amani.co.tz</span></a></li>
<li><span class="Apple-tab-span"> </span>●“Treatments” refers to on the website offered treatments and sessions in the studio. Can be booked one on one or a group session.<span class="Apple-converted-space"> </span></li>
</ul>
<p>● “You” means the individual accessing or using the Service, or the company, or other legal entity on Behalf of which such individual is accessing or using the Service, as applicable.</p>
<p>&nbsp;</p>
<p><b>Your Order Cancellation Rights</b></p>
<p>&nbsp;</p>
<p>You are entitled to cancel your Order within 7 days (as specified in the agreement) after receiving the treatment or goods or conclusion of the agreement and you have not received any material benefit from the transaction, you can cancel the agreement for supply of goods without giving any reason for doing so.</p>
<p>The deadline for cancelling an Order is 7 days from the date on which you received the treatment or goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.</p>
<p>In order to exercise your right of cancellation, You must inform us of your decision by means of a clear Statement. You can inform us of your decision by:</p>
<p>● By visiting this contact-page on our website: www.matu-amani.co.tz</p>
<p>● By sending us an email: info@matu-amani.co.tz</p>
<p>We will reimburse you no later than 30 days from the day on which We receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.</p>
<p>&nbsp;</p>
<p><b>Cancellation and Refund Policy for live Treatments and Sessions</b></p>
<p><b></b></p>
<p>Thank you for booking a treatment or a session!</p>
<p>Please read this cancellation and refund policy carefully.<span class="Apple-converted-space"> </span></p>
<p>1. Downpayment policy: By booking a session, one on one or with a group there is a downpayment requested of 25% for for booking within 7 days before the treatment or session.<span class="Apple-converted-space"> </span></p>
<p>We require 75% 48 hours before the treatment and at the treatment day the remaining amount.<span class="Apple-converted-space"> </span></p>
<p>&nbsp;</p>
<p>2. Canceling or reschedule; Canceling appointments 24 hours before the treatment or session can be rescheduled without refund of the 75% downpayment.<span class="Apple-converted-space"> </span></p>
<p>In general bookings can not be refunded except in special and urgent conditions of which Matu Amani will be informed as soon as possible, by email; <a href="mailto:info@matu-amani.co.tz">info@matu-amani.co.tz</a> or on WhatsApp +255 762 034 706. Possible refund will need to be agreed to by company and you.</p>
<p>&nbsp;</p>
<p><b>Cancellation and Refund Policy for Online Yoga and Shamanic Classes/Courses</b></p>
<p>&nbsp;</p>
<p>Thank you for choosing our online yoga and shamanic classes/courses. Please read this cancellation and refund policy carefully before making a purchase. By enrolling in our classes/courses, you agree to abide by the following terms:</p>
<p>1. No Cancellation Right: Once the payment for the online yoga and shamanic classes/courses is made, there is no cancellation right applicable. This policy is in place due to the nature of the digital content and the instant access provided upon payment.</p>
<p>2. Refund Policy: We understand that unforeseen circumstances may arise. However, as the classes/courses are made available immediately upon payment, we do not offer refunds for any reason, including change of mind, scheduling conflicts, or any other personal circumstances.</p>
<p>3. Technical Issues: In the rare event of technical issues that prevent access to the classes/courses, please contact our support team at [support email/phone] for assistance. We will make every effort to resolve technical problems promptly.</p>
<p>4. Course Content: We strive to provide high-quality content for our online yoga and shamanic classes/courses. However, if you encounter any issues with the content or have concerns, please reach out to our support team, and we will address the matter accordingly.</p>
<p>5. Modification or Cancellation by the Provider: In exceptional cases, the provider reserves the right to modify, reschedule, or cancel a class/course. In such instances, participants will be notified, and alternative arrangements, such as rescheduling or access to alternative content, will be provided.</p>
<p>&nbsp;</p>
<p>By proceeding with the purchase of our online yoga and shamanic classes/courses, you acknowledge that you have read and understood this cancellation and refund policy.</p>
<p>&nbsp;</p>
<p><b>Contact Us</b></p>
<p>&nbsp;</p>
<p>If you have any questions about our Returns and Refunds Policy, please contact us:</p>
<p>● By visiting this contact page on our website: www.matu-amani.co.tz</p>
<p>● By sending us an email: info@matu-amani.co.tz</p>
<p>Thank you for choosing to embark on this transformative journey with us.</p>
<p>&nbsp;</p>
<p><b>Conditions for Return of Goods</b></p>
<p><b></b></p>
<p>In order for the Goods to be eligible for a return, please make sure that:</p>
<p>● The Goods were purchased in the last 7 days</p>
<p>● The Goods are in the original packaging</p>
<p>● The following Goods cannot be returned:</p>
<ol>
<li>The supply of Goods made to Your specifications or clearly personalized.</li>
<li>The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.</li>
<li>The supply of Goods which are not suitable for return due to health protection or hygiene Reasons and were unsealed after delivery.</li>
<li>The supply of Goods which are, after delivery, according to their nature, inseparably mixed With other items.</li>
</ol>
<p>&nbsp;</p>
<p>We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.</p>
<p>&nbsp;</p>
<p><b>Returning Goods</b></p>
<p>&nbsp;</p>
<p>You are responsible for the cost and risk of returning the Goods to us. You should send the Goods at the Following address:</p>
<p>&nbsp;</p>
<p>Matu Amani Tanzania Ltd.</p>
<p>PO Box: 60028</p>
<p>Postoffice Kawe</p>
<p>Dar es Salaam</p>
<p>&nbsp;</p>
<p>We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods Or proof of received return delivery.</p>
<p>&nbsp;</p>
<p><b>Gifts</b></p>
<p>&nbsp;</p>
<p>If the Goods or services were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift Credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You. A gift can also be a free lesson or other online activity we share for free for a certain period of time. There is no refund or returning policy for these product.<span class="Apple-converted-space"> </span></p>
<p>If the Goods or services weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to you later, we will send the refund to the gift giver.</p>[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]